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Technical Support for InterActive Physiology®


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  System Requirements

InterActive Physiology® will run on both Windows-based and Macintosh computers that meet the following minimum requirements:

Windows™ Computers
Microsoft Windows 95, 98, NT4, 2000
166 MHz Intel Pentium processor or greater
Monitor capable of displaying 800 x 600 pixels
32 MB or more of installed RAM
Quad-speed CD-ROM drive
MPC compatible sound card, speakers or headphones
Mouse or pointing device
Macintosh® Computers
MAC OS 8.1 or later
120 MHz PowerPC
Minimum 18 MB available RAM
Monitor capable of displaying 800 x 600 pixels
Quad-speed CD-ROM drive

  Frequently Asked Questions

Q: What might be the cause of a Fatal Exception Error in the Windows version of InterActive Physiology?
A: Fatal Exception errors are often caused by a conflict between QuickTime for Windows and video drivers, especially those drivers found on Gateway 2000 computers. This does not mean that the drivers are substandard, but it may be a result of their high performance. The problem is easily fixed by changing a line in your qtw.ini file. On the Start menu, choose "Find" -- Files or Folders. Type qtw.ini in the "Named:" box. Click the Find Now button, and when Windows finishes the search, double-click the qtw.ini file to open it. Change any lines in the file that read OPTIMIZE=(whatever) to OPTIMIZE=BMP. Then choose "Save As" on the File menu, resave the file as qtw.ini, and then choose Save. At this point, close all open windows and restart the InterActive Physiology program.

Q: What would cause the Windows version of InterActive Physiology to lock up when I try to run it?
A: One reason the program might lock up is that there might be a conflict between QuickTime for Windows and your video driver. To overcome this problem, choose "Settings" on the Start menu and choose "Control Panel." Double-click the icon for QuickTime 32 and click the "More" button. On the Video tab, choose bitmap (BMP) from the list of DrAW methods. Then click Apply and Yes, to apply the changes. After you have done this, close all windows and try launching the application again.

Q: Why can't I get the video parts of the program to work under Windows 3.1?
A: You may not have installed the 16-bit version of QuickTime for Windows that is included as part of the software package and is required to run this program. Installing the 16-bit version should not interfere with the 32-bit version if you also have that installed. If you are sure you have installed the 16-bit version of QuickTime for Windows and you still cannot see the videos, then QuickTime for Windows might have a conflict with your video driver. See the answer to the question above to resolve the conflict. Then close all windows and restart the program.

Q: I cannot launch the InterActive Physiology program even after installing QuickTime Version 2.1.1 that is included on the CD-ROM.
A: This problem usually occurs on computers running the Windows 98 operating system. Follow these steps to install QuickTime 2.1.1:

  1. Insert the InterActive Physiology CD-ROM into the drive.
  2. Choose "Run" on the Start menu and type D:\qtw\qtinstal.exe in the Run box. Click OK to start the installation procedure.
  3. Click the Install button to begin installation.
  4. Click the Skip button to check the existing versions of QuickTime.
  5. Click the Yes button to cancel checking.
  6. Click the Install button to complete installation.
  7. Wait for the percentage bar to show 100%.
  8. Then click "Calibrate" to synchronize your system with QuickTime.
  9. Press the Space Bar to run calibration.
  10. Close the calibration movie and the movie viewer to finish the process.
  11. Proceed to run the InterActive Physiology module from your short cut or programs folder. There is no need to restart your computer.
  12. You may also need to refer to the Readme file and adjust the Display Settings for each module to 256 colors.

Q: Why am I having problems installing or using InterActive Physiology modules on my new computer?
A: Some new video drivers contain a conflict when using QuickTime versions 2.0x or 2.1.1. InterActive Physiology modules that use QuickTime 2.0x and 2.1.1 may experience either a Fatal Exception Error, General Protection Fault or the screen simple freezes upon launching or anywhere within the product. The cause of this problem is new video drivers that conflict with programs using QuickTime. In rare cases, the problem will occur regardless of the QuickTime version.

Try This First
In most cases installing QuickTime version 2.1.2 or greater will resolve the problem. The most recent versions of QuickTime may be obtained through Apple's web site at http://www.apple.com/quicktime/. In the event that access to the Internet is not possible, contact Technical Support to obtain a copy of QuickTime 2.1.2 or greater. In the event that upgrading QuickTime does not solve the problem, contact Technical Support for further assistance.

Technical Support Numbers
Internet Health (if purchased from ) 770-541-5062
(M-F 8:30 a.m.-5:30 p.m. EST or email techsupport@adam.com)
Pearson Higher Ed (if purchased from Benjamin Cummings) 1-800-677-6337
(M-F 8:00 a.m.-5:00 p.m. CST or email media.support@pearsoned.com)

Obtain a New Video Driver from the Vendor
You may want to obtain a different video driver on your own from the maker of the video card in your computer. Follow the steps below to identify the video card and driver that your system uses in order to obtain a driver that does not conflict.
  1. Click on Start, Settings, Control Panel.
  2. Double click on System from within the Control Panel window.
  3. Choose the Device Manager tab.
  4. Click once on the plus sign next to the section Display Adapters (this will expand the section and allow you to view the adapter).
  5. Click once on the adapter, then select the Properties button.
  6. Choose the Driver tab.
  7. Make a note of the Provider, Date and Version of the adapter.
  8. Select Driver Files Details if the Provider, Date and Version information is not available on initial Driver screen.

Use the information obtained within Device Manager to determine the manufacturer of the display adapter. We recommend that you contact the manufacturer of the specific display adapter in order to obtain a driver that will not conflict with QuickTime. Many manufacturers have a web site where you obtain the driver and information about how to install it.

  Related Links

adam.com® homepage
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