Help
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Overview of this
product and its contents
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Minimum computer system requirements
for successfully running this software. In addition to basic computer system
requirements, this information also covers enabling Java (necessary to
run the quizzes in the Quizzing section), and checking/changing
your computer's video display resolution so that you can view the contents
of the site with less scrolling.
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Information on how to contact us for technical support (immediately below
this bulleted list)
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Troubleshooting note for Macintosh users who
are having a serious graphical display problem when operating in the Quizzing
section of this software while using the Internet Explorer browser.
Contacting Us for Technical Support
If you have questions that haven't been answered by any of the links
above, Addison Wesley Longman would like to address your questions through
our technical support division:
Pearson Education Technology Support:
telephone: 800-677-6337
fax: 847-486-2595
email: techsprt@awl.com
web site: http://techsupport.awl.com
Troubleshooting Note for Macintosh Internet
Explorer Users Experiencing Graphical Display Problems in the Quizzing
Section of This Software
Some Macintosh Internet Explorer users have reported serious graphical
display problems on their monitors while in the Quizzing section
of this software. These problems are similar to the image shown below.
Such a graphical display problem occurs because of an incompatibility
between the quizzing exercises and older versions of the Macintosh Runtime
for Java (which is a piece of software that allows Internet Explorer to
view Java applets such as the Quizzing exercises). To resolve this
problem:
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Restart your computer system.
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With the Biochemistry 3/e Electronic Study Guide CD-ROM in
your CD-ROM drive, click on the "Install Biochem Study Guide" icon on the
CD to launch the product installer (it won't be a problem that you have
already done this in the past).
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As part of the installation process, you will choose
the "Microsoft" button to designate that you intend to use the Internet
Explorer browser to run this product. After you have clicked "Microsoft,"
an "Installation Successful" dialog box will appear and will give you the
option to install a compatible version of the Macintosh Runtime for Java
(version 2.1.4). Choose this option. Version 2.1.4 of Macintosh Runtime
for Java will then install on your computer system and you should not encounter
the graphics display problem again.