16.6 Object-Action Interface Model for Web Site Design

Webpage design

• Compactness and branching factors
• Sequencing, clustering, and emphasis
• Support for universal access
• Good graphical design
• Navigation support

Testing and maintenance for websites

• Usability testing recommended
• Test in realistic settings
• Early in-house testing with limited numbers of users
• Extensive in-house testing
• Intensive field testing
• Phased roll-out process
• Usage logs helpful
• User feedback
• User expectations and organizational policy guide rate of change